DELIVERY

Delivery costs are calculated at stage 2 of the checkout process, before you are asked to enter any payment details.

For your convenience we have a very simple delivery pricing structure - For orders under the value of £50 (before VAT) we add £5 to cover delivery costs. Any order over £50 receives free UK delivery.

If you require delivery outside of the UK, please place you order by phone and we will advise you of delivery costs at the time.

RETURNS

If your product isn't suitable please contact us within 7 days to discuss returning it to us. Your rights under the distance selling act apply to most of the products on our website. Please contact us for specific details.

PAYMENT

We offer various ways for you to pay for your order including Visa, MasterCard, Delta, Maestro and Solo



3D Secure Payments
3D Secure is a joint initiative by VISA and MasterCard. The system grants safer online transactions, because a password is requested at each online order in 3D Secure, just like for an ATM withdrawal.

If you have one or more Visa or Mastercard cards you may enroll them in this system. The first step is to contact the issuing bank and to ask for your card to be enrolled in the 3D Secure system. After your request is granted, you will go to a secure site where you will choose a password you'll use for each online transaction in 3D Secure.

SECURITY

This site is fully covered by 128 bit secure encryption along with even further security options at the time of any credit card detail entry.

At the point of entering any details you are instantly switched to a secure server for peace of mind.

All credit card details are fully encrypted in our software when your order is placed.

They are only decrypted after they reach our computer and are not held in clear text on any web site ensuring you can buy with complete confidence.

CLIENT LOGIN

If you have a website account with us, please use the link below to take you to the secure login page.

 

Account Login page

 

If you are interested in having a website account setup to further enhance your online experience with us please contact us.

REQUEST AN ACCOUNT

If you would like to request a corporate account please fill in the short form below and one of our team will get back to you shortly.

Your Name Company Name Your Position Nature of Business Estimated Annual Spend Email Address Contact Number Additional Notes  

WEBSITE TERMS OF USE

Acceptance of Terms of Use: By accessing and using this Web Site you agree to be bound by the following Terms of Use and all terms and conditions contained and/or referenced herein or any additional terms and conditions set forth on this Web Site and all such terms shall be deemed accepted by you. If you do NOT agree to all these Terms of Use, you should NOT use this Web Site. If you do not agree to any additional specific terms which apply to particular Content (as defined below) or to particular transactions concluded through this Web Site, then you should NOT use the part of the Web Site which contains such Content or through which such transactions may be concluded and you should not use such Content or conclude such transactions.

These Terms of Use may be amended by LAUK at any time. Such amended Terms of Use shall be effective upon posting on this Web Site. Please check the Terms of Use published on this Web Site regularly to ensure that you are aware of all terms governing your use of this Web Site. Other LAUK web sites may have their own terms of use which apply to such web sites. Also, specific terms and conditions may apply to specific content, products, materials, services or information contained on or available through this Web Site (the “Content”) or transactions concluded through this Web Site. Such specific terms may be in addition to these Terms of Use or, where and then only to the extent the content or intent of such specific terms is inconsistent with the terms contained in these Terms of Use, such specific Terms will supersede these Terms of Use.

LAUK reserves the right to make changes or updates with respect to or in the Content of the Web Site or the format thereof at any time without notice. LAUK reserves the right to terminate or restrict access to the Web Site for any reason whatsoever at its sole discretion.

Although care has been taken to ensure the accuracy of the information on this Web Site, LAUK assumes no responsibility therefore. all content is provided “as is” and “as available”. LAUK hereby expressly disclaims any representations or warranties of any kind, express or implied, including without limitation warranties of merchantability, fitness for any particular purpose, non-infringement, or as to the operation of this web site or the content. LAUK does not warrant or make any representations as to the security of this web site. you acknowledge any information sent may be intercepted. LAUK does not warrant that the web site or the servers which make this web site available or electronic communications sent by lauk are free from viruses or any other harmful elements.

In no event shall lauk any of its affiliates be liable for any direct, indirect, consequential, punitive, special or incidental damages (including, without limitation, damages for loss of business, contract, revenue, data, information or business interruption) resulting from, arising out of or in connection with the use of, or inability to use this web site or the content, even if lauk has been advised of the possibility of such damages. Any action brought against lauk pertaining to or in connection with this web site must be commenced and notified to lauk in writing within one (1), month after the date the cause for action arose.

This Web Site may provide links to other web sites that are not under the control of LAUK. LAUK shall not be responsible in any way for the content of such other web sites. LAUK provides such links only as a convenience to the user of this Web Site, and the inclusion of any link to any such web sites does not imply endorsement by LAUK of the content of such web sites.

Copyright and all other proprietary rights in the Content (including but not limited to software, audio, video, text and photographs) rests with LAUK group limited or its licensors. All rights in the Content not expressly granted herein are reserved. Except as otherwise provided, the Content published on this Web Site may be reproduced or distributed in unmodified form for personal non-commercial use only. Any other use of the Content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of LAUK is strictly prohibited. All copyright and other proprietary notices shall be retained on all reproductions.

Any material or information sent through or in connection with this Web Site by you (“User Materials”) will be treated as non-confidential and non-proprietary, and immediately become the property of LAUK, subject to any privacy policies posted on this Web Site. LAUK may use such User Materials as it deems fit, anywhere in the world, without obligation for compensation, and free of any moral rights, intellectual property rights and/or other proprietary rights in or to such User Materials.

The Web Site may contain references to specific LAUK products and services that may not be (readily) available in a particular country. Any such reference does not imply or warrant that any such products or services shall be available at any time in any particular country. Please contact your local LAUK business contact for further information.

Software made available for downloading from or through this Web Site is licensed subject to the terms of the applicable license agreement. Except as set forth in the applicable license agreement, the software is made available for use by end users only and any further copying, reproduction or redistribution of the software is expressly prohibited. warranties, if any, with respect to such software shall only apply as expressly set forth in the applicable license agreement. LAUK hereby expressly disclaims all further representations and warranties of any kind, express or implied, including warranties of merchantability, fitness for any particular purpose or non-infringement with respect to the software.

‘Safe Harbor’ Statement under the Private Securities Litigation Reform Act of 1995: The information on this Web Site may contain certain projections or forward-looking statements with respect to the financial condition, results of operations and business of LAUK group limited or any of its affiliates and certain of the plans and objectives of LAUK with respect to these items. By their nature, projections and forward-looking statements involve risk and uncertainty because they relate to events and depend on circumstances that will occur in the future. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied by these projections or forward-looking statements. These factors include, but are not limited to, levels of consumer and business spending in major economies, changes in consumer tastes and preferences, the levels of marketing and promotional expenditures by LAUK and its competitors, raw materials and employee costs, changes in future exchange and interest rates (in particular, changes in the Euro and the US dollar can materially affect results), changes in tax rates and future business combinations, acquisitions or dispositions and the rate of technical changes.

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales without regard to its principles of conflict of laws. You agree to the exclusive jurisdiction of the courts of the United Kingdom for any claim or cause of action arising out of, or relating to or in connection with these Terms of Use or this Web Site, provided that such exclusivity does apply to legal actions initiated or brought by LAUK.

Personal information provided or collected through or in connection with this Web Site shall only be used in accordance with LAUK’ Privacy Policy.

“LAUK” is a registered trademark of LAUK group limited

If you have a question or complaint, please contact us using the “LAUK” button at the bottom of this Web Site.

Last Update: February 27, 2008.

PRIVACY POLICY

Privacy Policy

LAUK believes strongly in protecting the privacy of the personally identifiable information you share with us. We also believe it is important to inform you about how we will use your personal data, and to give you choices about how those data will be used. Therefore, we encourage you to read this Privacy Policy carefully.

Scope of this Privacy Policy

In general, this Privacy Policy applies to all personal information of consumers collected or used by LAUK group limited or its subsidiaries (LAUK). This includes information from websites for commercial use that are owned by LAUK group limited and offline collections of personal data for commercial use owned by LAUK. However, some of our websites or data collections work with special kinds of data (for example, medical data) which require a somewhat different privacy policy. Whenever and wherever that is the case, LAUK will make it clear that the privacy policy concerned is different from this general LAUK Privacy Policy.

Why should you share your personal data with LAUK?

Sharing your personally identifiable information enables us to offer you a number of benefits. It will make it easier and more convenient for you to:

• Register your purchase so you can receive all the benefits to which your purchase entitles you;
• Request information specific to your interests;
• Participate in online communities;
• Receive personalized messages and special offers that are relevant to your interests;
• Save time by storing your preferences;
• Buy LAUK products online.

It will also allow us to conduct market research to help us develop better products, to provide more responsive customer service, and to improve our websites.
You may choose to share your information with us in a number of ways online, such as completing an registration form to become a member of Club LAUK, ordering a product, entering a contest, registering a purchase, participating in a promotion, or subscribing to a newsletter.
You can also share your personally identifiable information with us by returning the reply card that comes with the product you purchased or by communicating with one of our customer care representatives by e-mail, telephone, or in writing.
Sometimes LAUK obtains your personal data from other parties outside LAUK. This includes the buying of a business of which you already are a customer or the disclosure of your personal data by one of our partner companies. If you do not want us to use your personal data which you have not provided to us yourself, you can let us know by contacting us at the address listed below.

Sharing information

We want to know you better so we can serve you better. But the choice of whether you want this kind of service is up to you.
You should know that your personally identifiable information may be transferred from your home country to other LAUK companies around the world, who may communicate with you about our products or special offers you may find useful.
If you do not want us to send you personalized offers or information, you can let us know by checking the appropriate box on the registration form or reply card.
LAUK will only share your data with third parties outside LAUK in the following circumstances:

• Sometimes LAUK sells you a product or offers you a service in a joint marketing effort with other companies.
• In such cases, your personal data will be shared with these companies.
• We will always let you know that such relationship exists and who these companies are prior to your registration.
• Note that these companies often have their own privacy policies that apply to the way they use your personal data.
• These privacy policies sometimes differ from the LAUK Privacy Policy.
• LAUK sometimes uses outside companies for handling your purchase or request or for processing your data.
• LAUK requires these companies to adequately safeguard your personal data and not use your data for any other purpose not authorised by LAUK.
• LAUK sometimes sells a business to another company.
• Such transfer of ownership could include the transfer of your personal data directly related to that business to the buyer.
• LAUK will release personally identifiable information if compelled by law.

LAUK will not sell or provide your personal data to other third parties allowing them to use your personal data for their own purposes.
LAUK will not share any personal financial information you provide (such as credit card information) with other parties unless this is needed to handle your order, process our invoice, or prevent or combat fraud.
From time to time, this Web Site may provide links to other websites. You should carefully review the privacy policies on those sites; they may differ from the LAUK Privacy Policy.

“Cookies” and website logging

Some of our Web Sites will send a "cookie," a small text file, to your computer. This allows us to recognise your computer the next time you visit, without bothering you with another request to register. And, if you use an online “shopping basket,” cookies allow us to keep track of the products you purchase. If you do not wish to receive cookies, please refer to the "Help" file of your Internet Browser to learn how to either block all cookies or receive a warning before a cookie is stored. To learn more about cookies we encourage you to visit www.cookiecentral.com If you visit our Web Sites to browse, read, or download information, we collect and store some "visitor information" from you, such as the name of the domain and host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the date and time you access our Web Site, and the Internet address of the website from which you linked directly to our Web Site. We use this information to measure the traffic on our Web Sites and to help us make our Web Sites more useful. We delete this information after some time.

Safeguarding the information you share with us

We recognise our responsibility to protect the information you entrust to us. LAUK uses a variety of secure techniques to protect your information, including secure servers, firewalls, and encryption of financial data.
LAUK websites also may make chat rooms, forums, message boards and/or newsgroups available to you. Please remember that any personally identifiable information you provide in these areas is also available to other users, and you should exercise caution before deciding to disclose it.

Your rights

Once you have provided us with your personally identifiable information, you will have reasonable access to that information so you can change or delete it. You may do this by accessing your online profile, or by requesting a copy of your profile at the contact address listed below.
Because LAUK sells thousands of products in hundreds of countries, you may have previously provided us with personally identifiable information through reply cards, our call centers, or in some other manner. Your decision not to register now will not affect the information you have already provided to LAUK. Of course, you will always have the option to unsubscribe to any online contact from LAUK or change your personal profile information.

Special information for parents

While LAUK Web Sites are generally not targeted at children under the age of thirteen, it is LAUK policy to comply with the law when it requires that a parent's or guardian's permission is secured before knowingly collecting, using, or disclosing personal information from children under the age of thirteen.
We strongly recommend that parents take an active role in supervising the online activity of their children.

Contacting us

You may contact us through the contact form if you would like to:

• ask us any question regarding our privacy policy;
• request a copy of your personal data, or change or delete your personal data;
• opt-out from receiving any future personalised offers or information from LAUK.

Our Address

You can find our address by pressing the ‘LAUK’ button at the bottom of this Web Site.
If you have a problem with our use of your information, please let us know and we will make all reasonable efforts to correct it.